FAQ

All apartments have both air conditioning and heating. Please remember to keep the windows in your apartment closed when using the air conditioning or heating, and don’t forget to turn the air conditioning or heating off when you leave the apartment.

If you booked your stay with us directly via our website, phone or email, please check the cancellation policy and then contact us if you have any questions. If you booked via another website, please contact that specific website or booking provider to make any changes to your booking.

Yes – we do have different rates for adults and children. This depends on the apartment category you select and how many people are staying in your apartment. When booking, select how many adults and children will be using the apartment and the rate will adjust accordingly.  

We have different apartment sizes, from studio apartments that can sleep up to five people, to two bedroom apartments that can sleep up to seven people. Read more about our apartments to find the best one for your needs.

We’re more than happy to assist you in changing the name on your booking or your guest names. Please contact us.

Our cancellation and prepayment policies depend on the date of your reservation:

December 2018 - March 2019 + June 2019 + September 1st 2019 - September 28th 2019 + November 2019 – February 2020 (inclusive) –

Flexible 3 days: The guest can cancel free of charge until 3 days before arrival. The guest will be charged 30% of the total price if they cancel in the 3 days before arrival. If the guest doesn’t show up / already checked in to the hotel they will be charged the total price.

April 2019 - May 2019 + September 29th 2019 - October 2019 (inclusive) –

Flexible 7 days: The guest can cancel free of charge until 7 days before arrival. The guest will be charged 50% of the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up / already checked in to the hotel they will be charged the total price.

July 2019 – August 2019 (inclusive) –

Flexible 30 days: The guest can cancel free of charge until 30 days before arrival. The guest will be charged 50% of the total price if they cancel in the 30 days before arrival. If the guest doesn’t show up / already checked in to the hotel they will be charged the total price.

Non-refundable reservations –

The reservation cannot be canceled or modified and prepayment is required. In case of no-show of early departure, no refunds will be issued.

We provide extra beds and cots when you want to use an apartment to its full capacity. All apartments come with at least a double or twin bed, plus a sofa in the living room that pulls out to become a double sofa bed. We can also provide rollaway beds and cots if you request them in advance. Please let us know how many people you would like to stay in the apartment when you book so we can make the necessary arrangements. Please note the maximum capacity of each apartment before booking.

Changes to travel plans happen sometimes. Please check your booking details for the terms of your specific booking. In general, we’re happy to help change the dates of your booking if we have availability.

Prior to arrival: a day before you will arrive to our aparthotel at 15.00 you will receive an online check in form. *please note* you will not be able to receive a key to the apartment without completing the online check-in
Check in: Once you will arrive, please let us know that you are waiting in the lobby for check in. at the lobby there is an internal phone that you can use to call us. Please note, if we will not answer we are probably checking in another guest – please leave us a message.

No, we supply a hairdryer for use during your stay in each apartment.

The total price of your reservation will be charged.

No, we supply complimentary shampoo and shower gel in each apartment.

When you book directly via our website or by phone, you will be asked to pay for your stay in advance or pay a deposit via credit card. You can pay using any major credit card, including Visa, Mastercard and American Express.

We gladly allow pets to stay. Extra charges may apply.

Yes, we can provide an invoice for your stay when you check-out. Please ask at the front desk.

Every apartment comes equipped with a fridge-freezer, stove, microwave, kettle, pots, pans, crockery and cutlery.

Yes, complimentary high-speed Wi-Fi is available in every apartment and in all areas of our property.

Yes, we supply all bed linen plus a small towel and a large towel for each guest. We’ll also provide extra towels for you to use at the pool and the beach.

Yes, the fitness center can be used free of charge by all guests. You will be asked to sign a health declaration at the front desk before using the fitness center. The fitness center is open 24 hours a day and 7 days a week, accessible using a chip provided when you check-in.

You can check in from 15:00 on your arrival day. Check-out is 11:00 Sunday to Friday, and on Saturdays and Jewish holidays, check-out time is 30 minutes after sundown.

What are the front desk hours?

Our front desk hours are:

08:00 to 21:00 Sundays to Thursdays

08:00 to 16:00 Fridays

Closed – Saturdays

Yes, our newly-renovated 25 metre outdoor swimming pool can be used by all guests. The swimming pool is open during the summer, from 26.4.2023 

Yes, both check-in and check-out are possible outside of front desk hours. When checking in outside of front desk hours, an envelope with your apartment keys will be available from the building’s doorman. Similarly, you can leave your keys inside the apartment if you are leaving outside of the front desk hours.

All of our public areas are accessible, we have accessible lifts and wide doors.

However, our apartments do not have accessible showers

Subject to availability, we can offer an early check-in service for an additional fee. We also have a free luggage storage facility if you’d prefer to leave your luggage until your apartment is ready.

No. We are an apartment hotel and we do not serve breakfast 
In each apartment, there is a fully equipped kitchen 

Subject to availability we can offer a late check-out service for an additional fee.

Our Front Office hours are:

Sun-Thu: 08:00 a.m. until 08:00 p.m.

Fridays: 08:00 a.m. until two hours before sundown

Saturdays: Closed

We reserve the right to change our working hours due to the hotels administration needs, guests in house will be notified upon change 

Ben Gurion International Airport (TLV) is 6 miles (10 km) from Okeanos ApartHotel.

Upon request, it is our pleasure to provide a Shabbat hot-plate, hot water heater, wine for Kiddush, Sidur and Havdala set. Please let us know at least 48-hours in advance if you would like this.

We provide apartments with spaces for sleeping, working, cooking and relaxing. Our apartments come with a fully-equipped kitchen and a private bathroom. Bed linen and towels are provided. The apartment lifestyle gives you significantly more space, privacy and flexibility in comparison to standard hotel rooms. We also offer extra conveniences too, including complimentary housekeeping every five days (except Saturdays and Jewish Holidays) between 10:00 and 16:00, you can add extra cleanings for 70$ per cleaning and complimentary access to our 24/7 fitness center, newly-renovated swimming pool (open April to October 27th) and tennis court. Tennis equipment is available to hire.

Yes, we have a parking garage underneath the ApartHotel building, which is complimentary for all guests. You will need to pick up a remote control from the front desk to get in and out of the car park.

We have regular short and long stay business guests due to our proximity to Herzliya Pituach Business District and other business headquarters. Please email your requirements to reservations@okeanos.co.il and we’ll be more than happy to help.

No, we provide complimentary housekeeping every five days (except Saturdays) between 10:00 and 16:00 and the option for extra cleanings during your stay for 70$ per cleaning. This service is not available on Saturdays and Jewish holidays.

One of our team members will be happy to order you a taxi during front desk hours. Any other time, please call +972 076 801 7734.

Yes, our spacious apartments are perfect for families. Our large, newly-renovated swimming pool is great for children too – please be aware that adults must supervise children at all times.

Yes.

Herzliya can be reached by train or bus from across Israel. Herzliya train station is 1.8 miles (3km) from Okeanos ApartHotel, reachable by taxi or bus numbers 3, 27 and 39. An abundance of buses are available to get around Herzliya and further afield across Israel. Sheruts (shared taxis) also run across Herzliya.

Our prices are set according to supply and demand. The more booked up we get, the more the price increases. Always book as early as possible to get the best available rate.