Looking for answers?
We hope you’ll find your answers in this page. We’ll be happy to answer your direct question through our contact form at the bottom of the page.
What services do you provide?
We provide apartments with spaces for sleeping, working, cooking and relaxing. Our apartments come with a fully-equipped kitchen and a private bathroom. Bed linen and towels are provided. The apartment lifestyle gives you significantly more space, privacy and flexibility in comparison to standard hotel rooms. We also offer extra conveniences too, including complimentary housekeeping every five days (except Saturdays and Jewish Holidays) between 10:00 and 16:00, you can add extra cleanings for 70$ per cleaning and complimentary access to our 24/7 fitness center, newly-renovated swimming pool (open April to October 27th) and tennis court. Tennis equipment is available to hire.
Is there somewhere to park my car?
Yes, we have a parking garage underneath the ApartHotel building, which is complimentary for all guests. You will need to pick up a remote control from the front desk to get in and out of the car park.
How can I apply for a corporate rate at Okeanos ApartHotel?
We have regular short and long stay business guests due to our proximity to Herzliya Pituach Business District and other business headquarters. Please email your requirements to email@example.com and we’ll be more than happy to help.
Do you provide a daily cleaning service?
No, we provide complimentary housekeeping every five days (except Saturdays) between 10:00 and 16:00 and the option for extra cleanings during your stay for 70$ per cleaning. This service is not available on Saturdays and Jewish holidays.
How can I order a taxi from my apartment?
One of our team members will be happy to order you a taxi during front desk hours. Any other time, please call +972 076 801 7734.
Are you child-friendly?
Yes, our spacious apartments are perfect for families. Our large, newly-renovated swimming pool is great for children too – please be aware that adults must supervise children at all times.
Is a final clean of the apartment included?
How can I get around by public transportation?
Herzliya can be reached by train or bus from across Israel. Herzliya train station is 1.8 miles (3km) from Okeanos ApartHotel, reachable by taxi or bus numbers 3, 27 and 39. An abundance of buses are available to get around Herzliya and further afield across Israel. Sheruts (shared taxis) also run across Herzliya.
Why has the rate gone up since the last time I checked?
Our prices are set according to supply and demand. The more booked up we get, the more the price increases. Always book as early as possible to get the best available rate.
Do the apartments have air conditioning and/or heating?
All apartments have both air conditioning and heating. Please remember to keep the windows in your apartment closed when using the air conditioning or heating, and don’t forget to turn the air conditioning or heating off when you leave the apartment.
Can I change or cancel my reservation?
If you booked your stay with us directly via our website, phone or email, please check the cancellation policy and then contact us if you have any questions. If you booked via another website, please contact that specific website or booking provider to make any changes to your booking.
Do you offer a different rate for adults and children?
Yes – we do have different rates for adults and children. This depends on the apartment category you select and how many people are staying in your apartment. When booking, select how many adults and children will be using the apartment and the rate will adjust accordingly.
How many people can stay in an apartment?
We have different apartment sizes, from studio apartments that can sleep up to five people, to two bedroom apartments that can sleep up to seven people. Read more about our apartments to find the best one for your needs.
Can I change the name on the booking?
We’re more than happy to assist you in changing the name on your booking or your guest names. Please contact us.
What are your Cancellation and Prepayment policies?
Our cancellation and prepayment policies depend on the date of your reservation:
December 2018 - March 2019 + June 2019 + September 1st 2019 - September 28th 2019 + November 2019 – February 2020 (inclusive) –
Flexible 3 days: The guest can cancel free of charge until 3 days before arrival. The guest will be charged 30% of the total price if they cancel in the 3 days before arrival. If the guest doesn’t show up / already checked in to the hotel they will be charged the total price.
April 2019 - May 2019 + September 29th 2019 - October 2019 (inclusive) –
Flexible 7 days: The guest can cancel free of charge until 7 days before arrival. The guest will be charged 50% of the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up / already checked in to the hotel they will be charged the total price.
July 2019 – August 2019 (inclusive) –
Flexible 30 days: The guest can cancel free of charge until 30 days before arrival. The guest will be charged 50% of the total price if they cancel in the 30 days before arrival. If the guest doesn’t show up / already checked in to the hotel they will be charged the total price.
Non-refundable reservations –
The reservation cannot be canceled or modified and prepayment is required. In case of no-show of early departure, no refunds will be issued.
Do you provide extra beds?
We provide extra beds and cots when you want to use an apartment to its full capacity. All apartments come with at least a double or twin bed, plus a sofa in the living room that pulls out to become a double sofa bed. We can also provide rollaway beds and cots if you request them in advance. Please let us know how many people you would like to stay in the apartment when you book so we can make the necessary arrangements. Please note the maximum capacity of each apartment before booking.
How can I amend my reservation?
Changes to travel plans happen sometimes. Please check your booking details for the terms of your specific booking. In general, we’re happy to help change the dates of your booking if we have availability.
Do I need to bring my own hairdryer?
No, we supply a hairdryer for use during your stay in each apartment.
What happens if I don’t cancel my reservation and don’t make use of the apartment?
The total price of your reservation will be charged.
Do I need to bring my own shampoo and shower gel?
No, we supply complimentary shampoo and shower gel in each apartment.
How do I pay for my booking?
When you book directly via our website or by phone, you will be asked to pay for your stay in advance or pay a deposit via credit card. You can pay using any major credit card, including Visa, Mastercard and American Express.
Are pets allowed?
We gladly allow pets to stay. Extra charges may apply.
Can you provide me with an invoice?
Yes, we can provide an invoice for your stay when you check-out. Please ask at the front desk.
What kitchenware do you provide?
Every apartment comes equipped with a fridge-freezer, stove, microwave, kettle, pots, pans, crockery and cutlery.
Do you have Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available in every apartment and in all areas of our property.
Do you provide bed linen and towels?
Yes, we supply all bed linen plus a small towel and a large towel for each guest. We’ll also provide extra towels for you to use at the pool and the beach.
Can I use the fitness center?
Yes, the fitness center can be used free of charge by all guests. You will be asked to sign a health declaration at the front desk before using the fitness center. The fitness center is open 24 hours a day and 7 days a week, accessible using a chip provided when you check-in.
What time is check-in and check-out?
You can check in from 15:00 on your arrival day. Check-out is 11:00 Sunday to Friday, and on Saturdays and Jewish holidays, check-out time is 30 minutes after sundown.
What are the front desk hours?
Our front desk hours are:
08:00 to 21:00 Sundays to Thursdays
08:00 to 16:00 Fridays
Closed – Saturdays
Can I use the swimming pool?
Yes, our newly-renovated 25 metre outdoor swimming pool can be used by all guests. The swimming pool is open from passover until the end of September, with the following opening hours:
Sunday to Thursday, 07:00 to 19:00
Friday: 10:00 to 18:00
Saturday: 10:00 to 19:00
Can I check in and out outside of front desk hours?
Yes, both check-in and check-out are possible outside of front desk hours. When checking in outside of front desk hours, an envelope with your apartment keys will be available from the building’s doorman. Similarly, you can leave your keys inside the apartment if you are leaving outside of the front desk hours.
Is Okeanos ApartHotel accessible?
All of our public areas are accessible, we have accessible lifts and wide doors.
However, our apartments do not have accessible showers
Do you offer an early check-in service?
Subject to availability, we can offer an early check-in service for an additional fee. We also have a free luggage storage facility if you’d prefer to leave your luggage until your apartment is ready.
Do you offer breakfast?
For an additional charge, vouchers for an Israeli breakfast at the Cafe Cafe restaurant are available for purchase. If you’d like to include breakfast in your stay, please let us know at the time of booking, or contact the front desk to let us know. Not available on Saturdays and Jewish holidays.
Do you offer a late check-out service?
Subject to availability we can offer a late check-out service for an additional fee.
What are your Front Office hours?
Our Front Office hours are:
Sun-Thu: 08:00 a.m. until 09:00 p.m.
Fridays: 08:00 a.m. until two hours before sundown
Where is the nearest airport?
Ben Gurion International Airport (TLV) is 6 miles (10 km) from Okeanos ApartHotel.
Do you offer anything for Shabbat?
Upon request, it is our pleasure to provide a Shabbat hot-plate, hot water heater, wine for Kiddush, Sidur and Havdala set. Please let us know at least 48-hours in advance if you would like this.